Customer Service

Certified Spa Repair
Owners of hot tubs that need assistance will experience friendly, quick service from our Certified Spa Repair Team.

We make it a point to be efficient and well trained in our work as well as professional in our appearance and actions. State of California Contractor active licensing (B, C53, HIC), participating in industry events and continuing our education is how we stay up-to-date with the most cutting-edge information in this specialized industry.

The Hot Tub Store diagnoses and affects only repairs that are necessary through established procedures. In addition, for the tasks we carry out only tools and testing equipment that are designed to accomplish the tasks we perform are used.

Our working environment gives us independence and flexibility while allowing us to view some of the most luxurious backyards in California. We strive to give our clients superior values in our services, which make us proud to be involved in the spa and hot tub industry.

If you’re in need of a repair please email us service@hottubstore.com or call (800) 801-7727.

Spa Installation:
Our in-house crew is proud to be full factory-certified to install your hot tub and happy to assist you in getting familiar with the care of your spa so that you can enjoy it for a lifetime. Any of your needs for warranty, services or supplies will be taken care of by our full-time service department.

We take a lot of pride in having the ability to service what we sell; you can count on us if you should ever need your hot tub serviced. Our commitment to our customers has set us above the rest since the opening of our store.

Contact one of our stores for questions regarding spa installation.

Parts Department
If you need parts shipped directly to you, our parts department can set it up for you and help you determine exactly which parts you need. Hot Spring, Jacuzzi and Tiger River Spas are what we specialize in when it comes to parts.

Come in and see our parts department that has recently been opened to the public!
Hours for chemical and parts sales:
Monday, Tuesday, Wednesday and Friday 10-4pm

3450 Industrial Blvd #102
West Sacramento, CA 95691

To order your part email service@hottubstore.com or call (916) 373-9699

Quality and service is our commitment to you!
• Delivery and Installation services
• Parts and Supplies available
• Maintenance advice
• Specializing in vacation home needs
• Technicians factory trained
• Pre-delivery site inspection if needed
• Electrical services recommended
• Relocation Services if needed
• Contractor’s License
• Electrician on staff